FAQ

What is Smoopa?

Smoopa is a free shopping companion that helps you shop with confidence, share your finds, and earn rewards.

How much does the app cost?

$0.00. You can download it for free on Android or iOS.

How do I collect and share items I like?

When you find an item you like, tap on Like to share it with others and add it to a collection.

Can I search for items?

Yes, you can search for items by name. We’ll show you current and historical prices to help you decide whether to buy it now or later. If you're not ready to make a purchase, set an alert or add it to your wishlist and we will send you an email when we find a lower online price.

How do I personalize my feed?

Follow collections and people you find interesting to see their products in your feed.

How do I edit my collection or remove an item from it?

Go to the Me tab, tap on Collections, and then select your collection. From here, you can edit the name of your collection or delete it. To remove an item from your collection, select the item, tap on the item name, and then "Remove from...".

What are some online retailers to which you compare prices?

We are constantly adding more retailers to our database and currently compare prices with online retailers such as Amazon, Walmart, Target, Best Buy, and Macy's. When Smoopa finds you a lower price and you complete your purchase, Smoopa may be compensated by the online retailer.

Why are prices from Amazon not showing in the app?

While we still include prices from Amazon on our website, Amazon has requested that we remove their prices from our app. We are complying with their request and working towards a resolution. In the meantime, please visit our website to see all prices and purchasing options.

Are shipping costs included?

Yes, shipping costs are always included so you can easily compare prices across retailers.

How do I contribute in-store prices?

If you want to scan barcodes and contribute in-store prices, make sure to get Smoopa Shopping for Android or iOS. When you’re at a store, scan the barcode on the packaging and enter the store price to share it with others. We will also compare it with other prices in our database to determine if it's a good price.

What items can I scan?

You can scan just about anything with a UPC, including books, electronics, movies, music, toys, apparel, accessories, shoes, office supplies, housewares, sporting goods, video games, beauty supplies, baby gear, and more.

Can I earn rewards using this app?

Yes, when you contribute an in-store price for an item you like, you may receive a special offer. If you get an offer, purchase the item in the store and submit your claim. Upon confirmation, the amount will be added to your account balance and can be redeemed for money via PayPal or rebate check, gift cards from stores such as Amazon and Walmart, or donations to various charities.

Is this a scam? Why am I receiving a special offer?

We want to thank you for helping others and contributing local pricing information. Because these prices are shared with others, it is important that they are accurate for your claim to be approved.

How do I submit my claim?

Tap the special offer and follow the instructions. You must buy the item in the local store, on the date, and for the price you indicated. Make sure this information is clearly visible in the photo of the receipt you submit. See complete terms for details.

I ran out of time at the store. Can I contribute prices for items I love once I get home?

Yes, please scan at least one item in the store. The store will then appear under Recent Stores when you get home. Items must be scanned for the store price on the date of purchase for special offers to be valid.

How long will it take to process my claim?

Due to the number of claims we receive, it can take up to 30 days to process your claim.

I have a very long receipt. What should I do?

Fold the receipt as needed to make sure the item, price, store, and date are clearly visible. If additional photos are required, you can submit them through the app.

If I buy two of the same item, do I get two rewards?

It's limit one reward per offer, so you would only be rewarded once, regardless of how many you buy. Special offers are unique to you and the item, store, price, and date.

I scanned a book and it showed me a faucet. What should I do?

We rely on the power of the community and our partners, such as Amazon, Walmart, and Target, to provide accurate product information. When it is wrong, please tap on the item image to select "Wrong Item" and then help identify the correct one.

It’s having trouble scanning a barcode. Do you have any tips?

When scanning an item, make sure to place it on a flat surface and avoid any partial shadows or glare on the barcode itself. You may want to try moving the phone slightly further away from the barcode. You can also manually enter the UPC at any time. If you continue to have problems, please email us at smoopa@smoopa.com with the type of phone you're using.

How do I redeem rewards?

When you build up an account balance, you can redeem it for money, gift cards, and donations to charity. In the app, go to the Vault tab, tap on Rewards, and then select your available balance to see the current redemption options. If you haven't yet completed your profile, you will be prompted to do so. Please note that it can take up to 30 days to process your redemption.

Why do I need a profile to redeem rewards?

Certain rewards will be sent to the email or mailing address associated with your account, so please make sure to keep this information updated. It is also used to verify that you are a resident of the US and at least 13 years of age.

My friend referred me to Smoopa and gave me a promo code. How does it work?

Try Smoopa and you'll both get a bonus with your first approved claim. Download the app to your phone, create an account, and then enter the promo code within 24 hours. If you are not able to enter the promo code, please email it to us at smoopa@smoopa.com. Use Smoopa whenever you're out shopping and when your first claim is approved, the bonus will be automatically added to each of your accounts. Limit one promo code per person. This promotion cannot be combined with other promotions and may be modified at any time. Please note that posting your promo code in any app review is not allowed and grounds for account termination.

Can I get the online price at my local store?

Although the price you find online is not necessarily the price you will find in the store, many online retailers such as Walmart.com offer a ship to store feature on their website, letting you pay the online price and pick it up locally.

How do in-store price matches work?

Some stores such as Best Buy have a policy of matching their own online prices, letting you purchase it right away for less. Smoopa will indicate if this applies to an item you've scanned.

I found an inappropriate item. What should I do?

If you see nudity, porn, or hateful content, please let us know by tapping on the item name and flagging it as inappropriate.

What is your privacy policy?

At Smoopa, we recognize that privacy is important. We do not sell your personal information to advertisers and retailers. You can find our full privacy policy at www.smoopa.com/privacy.

Can I scan barcodes and contribute prices using my iPad?

Unfortunately, the barcode scanner is not compatible with the iPad. You will need an iPhone or an Android device with an auto-focus camera to scan barcodes and contribute prices. On the iPad, use the Search tab to find specific items by name.

Do you plan to make this available for Blackberry, Windows Phone, etc.?

We are focusing on Android and iOS devices at this time.

My question is not answered here. Who can I contact?

If you have additional questions or comments, please send them to smoopa@smoopa.com.